The shipping takes 6-12 working days to arrive at your home in most countries.

Europe

- Germany (6 days)
- Belgium (7 days)
- Slovakia (13 days)
- Spain (7 days)
- France (6 days)
- Italy (13 days)
- Netherlands (7 days)
- Poland (10 days)
- Portugal (10 days)
- United Kingdom (7 days)
- Czech Republic (13 days)

America

- United States (13 days)
- Canada (18 days)

Oceania

- Australia (10 days)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions / non-refundable items
We maintain a strict no refund policy for errors with choosing the correct size. Please utilise our size guides and feel free to email us if you require assistance with sizing.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact.mysantgrial@gmail.com.